Description

GENERAL DESCRIPTION

The background investigation process may take up to 6 weeks depending upon the complexity of the applicant's background and position for which they've applied.

Under the general direction of the Information Technology Manager, members are expected to identify and resolve advanced technology-based work problems of a nature that employees are unable to solve or overcome. Types of issues resolved include: Enterprise Network Management, Desktop Management, Server Management, Security Management, Incident Management, Financial Management, Project Management, Document Management, Service Management, Asset Management, Storage Area Network, or Middleware Management Work is reviewed through observation and results obtained. Specific duties are based on assignment.

Requires scheduled on-call availability.

SUPERVISES OTHERS: No

QUALIFICATIONS

• Graduation from an accredited college or university with a Bachelor’s Degree in Information Technology, Computer Science, Computer Technology or related field
• Six (6) years’ experience in information technology specific to the assigned discipline (i.e. application development, database administration, etc.) that includes customer service
• Or equivalent combination of education and experience
• Additional qualifications as identified by the assignment
• Must possess a valid Florida driver’s license
• Consideration for this position requires a credit check

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of standard office practices, procedures, policies, personal computers, operating systems and related software applications
• Skill in managing personal daily activities and major projects for self and others
• Skill in use and application of reference materials to research and solve major problems
• Skill in the application of theory in resolving major problems
• Skill in applying new technologies, soft skills and procedures
• Ability to mentor teammates, lead teams, and facilitate groups to achieve success with others
• Ability to prepare and deliver effective presentations at various levels
• Ability to use diplomacy in dealing with difficult customers and delivery of services
• Ability to facilitate and foster open communication and cooperation within the organization and with customers groups in a team environment
• Ability to communicate effectively, both verbally and in writing, with peers and others
• Ability to communicate with tact, patience and courtesy at all levels of the organization
• Ability to assist personnel with training of new technologies
• Ability to establish and maintain effective work relationships, both inside and outside of the division
• Ability to self-develop relevant job related skill(s) for current role and partner with management on training plans and career path opportunities
• Ability to understand and follow specific instructions, priorities, policies and procedures
• Ability to identify, to take ownership of, and to troubleshoot and solve major problems
• Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace

TO APPLY FOR THIS POSITION, VISIT OUR WEBSITE: https://www.pinellassheriff.gov

Any questions can be directed to Human Resources at 727-582-6208 or employment@pcsonet.com

Applicants must be tobacco/nicotine free-during length of employment.

The Pinellas County Sheriff’s Office strives to provide our employees with the best benefits possible. Some of the benefits are Annual Leave (120 hours), Health Insurance, Wellness Incentives, and Education Assistance Program.

The Pinellas County Sheriff’s Office is an EEO/ADA employer and is committed to being a drug free workplace.