Description
Location: Naples, FL
Part time
Requisition ID: JR899
About Audubon
The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow. Birds are powerful indicators of our planet's health, acting as sentinels that warn us of environmental change and inspire action. Audubon works across the Western Hemisphere, driven by the understanding that what is good for birds is good for the planet. Through a collaborative, bipartisan approach across habitats, borders, and the political spectrum, Audubon drives meaningful and lasting conservation outcomes. With 800 staff and over 1.9 million supporters, Audubon is a dynamic and ever-growing force committed to ensuring a better planet for both birds and people for generations to come. Learn more at www.audubon.org and on Facebook, Twitter and Instagram @audubonsociety.
Position Summary
The Center Assistant will support the Blair Visitor Center operations and guest services at Corkscrew Swamp Sanctuary including admissions, Nature Store and Cypress Cafe sales, visitor and volunteer assistance, boardwalk closing and membership sales. The Center Assistant will work in the Center and provide excellent customer service by eagerly welcoming each visitor with information about the Sanctuary with warmth and kindness.
This is a part-time floating position, working up to 25 hours per week. Hours are not guaranteed on a regular basis and will be offered to the successful candidate based on Visitor Center needs and can be accepted as availability of the candidate allows.
Compensation:
$19.00 - $21.00 / hour
Essential Functions
Deliver excellent customer service; contributing to a welcoming environment for all guests, visitors, members, volunteers, and event attendees coming through the Visitor Center.
Support retail operations throughout the Visitor Center.
Promote, sell, and renew memberships.
Proactively assesses visitor needs.
Answer the Center's main phone line and expedites calls to appropriate departments or staff members.
Handle difficult situations with tact and respect and reports all issues to the Supervisor.
Provide up-to-date information to visitors regarding special events, the Nature Store, and Café.
Develop an understanding of the ecology and natural history of Corkscrew Swamp Sanctuary.
Responsible for processing all cash and credit card transactions.
Assist with special events.
Assist with end of day facility closure by clearing the Sanctuary campus and boardwalk to ensure all visitors have safely exited.
Maintains and fosters culture of safety.
Other job-related duties as assigned.
Qualifications and Experience
GED or high school diploma required and 0-1 years of experience. An equivalent combination of education and experience will also be considered.
Commitment to Audubon's organizational values of care, collaboration, change, integrity, impact, and innovation.
Experience fostering inclusive and collaborative work environments is valued.
Experience in a customer service, retail, or administrative support role.
Excellent customer service and relationship building skills.
Excellent communication and interpersonal skills.
Must be eager to learn and share knowledge with others.
Detail-oriented, with the ability to multi-task in a fast-paced, potentially noisy environment.
Must work well in a team and professionally represent Audubon to the public and volunteers.
Able to follow directions and work autonomously.
Ability to quickly learn a point of sale/ticketing database.
Ability to handle cash and credit card transactions accurately.
Computer experience and high comfort level with technology, including Outlook and other web-based applications.
Ability to lift up to 15 lbs. and traverse at least 3 miles in a variety of weather conditions with or without accommodation.
Ability to work a flexible schedule, including weekends.
Valid driver's license required.
National Audubon Society Competencies: This role will also be accountable to apply and develop the following competencies.
Building Relationships: Establish and nurture meaningful connections and trust with others while fostering an environment of inclusivity and respect.
Problem Solving: Find effective solutions to challenges and support decision-making by drawing on critical thinking, creativity, and systematic approaches.
Accountability: Be reliable and trustworthy in fulfilling commitments while recognizing inequities that may impact the ability of others to fulfill responsibilities effectively.
Supporting Change: Adapt to changes and modify behavior in response to new information or unexpected obstacles while considering the diverse needs of others.
Critical Thinking: Take an active approach to analyzing, evaluating, and interpreting information or situations objectively and logically to make informed decisions or judgments.
EEO Statement
We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic outlined by federal, state, or local laws. We are committed to providing an inclusive and accessible hiring process for all candidates.
Accessibility Statement
The National Audubon Society endeavors to keep our careers site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Accommodations@audubon.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
The National Audubon Society protects birds and the places they need, today and tomorrow, throughout the Americas using science, advocacy, education, and on-the-ground conservation. Audubon's state programs, nature centers, chapters, and partners have an unparalleled wingspan that reaches millions of people each year to inform, inspire, and unite diverse communities in conservation action. Since 1905, Audubon's vision has been a world in which people and wildlife thrive. Audubon is a nonprofit conservation organization.
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