Description

Are you passionate about thriving in a fast-paced production environment? Join our team as a Transactions Manager in Receivables Operations, where you'll lead a team processing daily document transactions and extracting checks and remittances. Our division enables customers to accept paper-based payments and invoices/forms, capturing information with efficient technology services for accounts receivable or backend process updating. We focus on delivering extraordinary service and quality while leveraging our operations and technology infrastructure.

Job summary
As a Transactions Manager in Receivables Operations, you will lead a team of full and part-time employees, setting daily production goals and ensuring throughput targets are met. You'll manage shift operations, address process delays, and resolve obstacles to production and quality. Your leadership will ensure adherence to customer and bank guidelines, policies, and procedures, while effectively communicating complex information in simple messages tailored to your audience.

Job responsibilities:

• Lead a team of full and part-time front line employees.
• Establish daily production goals based on productivity targets, budget, and resources. Responsible for monitoring team's output and managing assigned personnel to ensure all throughput goals are achieved
• Manage shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality
• Must be able to demonstrate sound leadership judgement; escalate any personnel, facility, technology, or process concerns timely and appropriately
• Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices
• Responsible for ensuring team is well communicated to both verbal and written; provide strategic firm wide communications down to individual information, must possess an ability to take complex information and break it down into simple messages, tailor messages based on audience
• Responsible for tracking team performance and implementing action plans that manage improved performance and high quality

Required qualifications, skills and capabilities::

• Minimum 3 years' management/leadership experience
• Display core leadership attributes: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential
• Ability to understand end to end process flow, consider downstream impacts when making decisions
• Ability to lead, direct, connect with, and be accessible for staff and direct reports
• Ability to coordinate and organize work while meeting and handling multiple deadline processes
• Demonstrated ability to multi-task and balance numerous activities simultaneously
• Results oriented , not satisfied with status quo, always looking to improve process, productivity, culture, and cost

Work schedule: Off-Peak Schedule Monday - Friday / 7am - 3:30pm : Peak Schedule 3rd shift working 11:30pm - 8am during the months of January, June, September, and October : April Peak will be 7pm - 7am and some weekends

Shift differential: 15% when working 3rd shift

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence 3 years requirement

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.