Enhanced Veterans Solutions
Fairfax, Virginia, United States
(on-site)
Posted
4 days ago
Job Function
Other
Description
Description:EVS seeks a Senior Customer Technical Support Specialist (eCRAFT: Operations Support III OS3) to provide advanced Help Desk and customer support services across NSWCDD networks. The position will support IT service continuity, user satisfaction, and technical problem resolution.
Responsibilities:
- Provide Tier II/III troubleshooting using tools such as BMC Remedy or ServiceNow.
- Manage service tickets, document resolutions, and ensure compliance with SLAs.
- Escalate complex issues and collaborate with network/system teams for resolution.
Work is **non-remote** and will be performed **on-site** at the Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA
Employment will begin **upon contract award**
Requirements:- Six (6) years of professional experience in DoD or Federal Help Desk environments.
- Experience using ITSM tools (Remedy, ServiceNow) and troubleshooting enterprise IT issues.
- **Certification Required:** IAT III (CASP+, CCNP Security, CISA, GCED, or GCIH).
- **Clearance Required:** SECRET (T3).
PI279279123
Job ID: 80974505