Description

We are seeking a highly organized and experienced Practice Manager to join our team at Pueblo Radiology Medical Group. Reporting to the C0O, the Practice Manager will provide management and operational leadership to diagnostic imaging department(s) that may include radiography, fluoroscopy, mammography, ultrasound, computed tomography, nuclear medicine and/or magnetic resonance imaging services.

RESPONSIBILITIES:

• Plans, organizes, and directs Practice staff and resources to ensure effective and efficient delivery of services to support patient care consistent with applicable standards and regulations.
• Must be proficient on the applicable software systems(s) and how to access and retrieve reports from the diagnostic information technology system.
• Assist in designing and implementing metrics, dashboards, and tools to monitor service levels, patient satisfaction, and quality of patient care at radiology offices.
• Runs and monitors productivity, quality improvements, safety protocols, and other work processes and provides reporting to COO.
• Establishes protocols and practices, ensuring compliance with standards, policies and procedures, the Joint Commission (TJC) standards, and applicable laws and regulations.
• Take a strategic and tactical approach in identifying the best practices and standardizing workflows/processes and developing plans of action to implement changes.
• Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies.
• Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution.
• Provides guidance and/or direct intervention in resolving challenging or complex situations
• Using knowledge of the policies and procedures of the office to direct its operations and to provide effective patient care
• Accountable for inventory controls and stocking at all times of supplies, medicine required for the practice to treat patients
• Accountable for high levels of quality controls to ensure examination areas, instruments and equipment are sterile and available to staff to treat patients
• Reviews weekly patient surveys and resolves customer service problems to ensure high standards of patient service.
• Provide clinical performance reports and other analytical reports as required.
• Focus on patient experience, metrics reporting where needed, customer service, and process improvement
  
  SKILLS AND KNOWLEDGE:
• Solid understanding of Imaging operations and workflows and how department’s process/workflow impacts other department operations.
• Demonstrates understanding of business and operational requirements.
• Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
• Demonstrates solid clinical proficiency and knowledge to effectively plan and coordinate patient care consistent with applicable laws, standards and regulations.
• Working knowledge and thorough understanding of state/federal/local and/or accreditation standards and requirements as it relations to operations and organization, with the ability interpret and implement applicable standards and requirements.
• Demonstrates understanding of healthcare financial environment.
• Demonstrates ability to develop and manage a budget.
• Understands age specific needs in providing care to patient population served.
• Demonstrates tactical and analytical thinking and planning skills, and can develop plans to accomplish objectives, identify obstacles and resolve operational issues.
• Knowledge of emerging treads and how it impacts operations.
• Ability to build and establish effective working partnerships with employees, peers and/or leaders to achieve business objectives.
• Demonstrates ability to handle confidential and sensitive issues.
• Verbal and written communication, and interpersonal skills.
• Ability to handle difficult circumstances and make sound business decisions with little direction.
• Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.
• Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.
• Demonstrates a customer service focus on all decisions and actions.
• Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.
• Working knowledge of wage and hour laws.
• Ability to use essential software and applications associated with the role’s duties and responsibilities.

Requirements

EDUCATION/EXPERIENCE

Bachelor's: degree in health care or business administration required
Advanced degree in health care or business administration preferred
5-8 years of recent and relevant experience
Equivalent experience will be accepted in lieu of the required degree or diploma.

CERTIFICATION & LICENSURE: PREFERRED

BLS-Basic Life Support Healthcare Provider
ARRT - Radiography - American Register of Radiologic Technologists
OR CRT-Certified Radiologic Technologist
OR ARDMS - American Registered Diagnostic Medical Sonographer
OR NMT-Certified Nuclear Medicine Technologist